Teqtivity flags unassigned devices or mismatched statuses in its reports. IT teams can resolve issues manually or automate updates based on Jamf data.
Devices Not Created: If Jamf doesn’t sync an employee’s email with Teqtivity, the asset appears in this report for IT review to determine if it’s assigned or in storage.
User Discrepancy: When a device is assigned to one user in Jamf but logged in by another, IT needs to investigate. Teqtivity can automate reassignment if set up.
Status Mismatch: If a device marked as in storage in Teqtivity is logged into in Jamf, IT checks if it’s been taken out of storage or if the status wasn’t updated. Teqtivity can automate reassignment.
Inactive Device: When a device hasn’t been used for 10+ days, IT needs to investigate why, as Teqtivity can’t automate updates without knowing the cause.
Unmanaged Devices: If a device appears in Teqtivity but not Jamf, it’s a compliance issue. IT must ensure the device is registered and syncing with Jamf.